Privacy Policy

Last Updated: December 2025 | Effective Date: October 21, 2025

Introduction

Welcome to FixitPS. We're committed to protecting your privacy and ensuring you understand how we collect, use, and protect your information. This Privacy Policy explains our data practices in clear, simple terms.

By using FixitPS, you agree to this Privacy Policy. If you don't agree, please don't use our service.

Quick Navigation

  1. Information We Collect
  2. How We Use Your Information
  3. Data Sharing and Disclosure
  4. Data Security
  5. Your Privacy Rights
  6. Data Retention
  7. Contact Us

1. Information We Collect

Personal Information

When you create an account or use our services, we collect:

For Sellers

If you register as a seller, we also collect:

Automatically Collected Information

We automatically collect certain data when you use FixitPS:

Device UUID (for guest order tracking)
Products you view and search queries
Shopping cart activity and order history
IP address, device type, and operating system
App version and interaction patterns

Guest User Information

If you checkout as a guest, we collect your name, email, phone number, and shipping address. This information is stored locally on your device and used only for order processing.

2. How We Use Your Information

Service Provision

Process and fulfill your orders
Manage your account and profile
Verify seller credentials and authenticity
Provide customer support and respond to inquiries
Send order confirmations and updates

Service Improvement

Security and Compliance

3. Data Sharing and Disclosure

What We DO NOT Do

We do not sell your personal information to third parties
We do not share your data for marketing purposes without consent
We do not use your data outside the FixitPS application
We do not rent or lease your personal information

When We May Share Your Information

With Your Consent

We only share information when you explicitly consent to such sharing.

For Order Fulfillment

Legal Requirements

We may disclose information if required by law or in response to court orders, government requests, or when necessary to protect safety or legal rights.

Business Transfers

If FixitPS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

How We Protect Your Information

Security Measure How It Works
Encryption in Transit All data is encrypted using HTTPS/SSL protocols
Authentication Secure JWT (JSON Web Token) authentication system
Password Protection Passwords are hashed and never stored in plain text
Secure Storage Data stored on secure servers with access controls
Regular Updates Security patches applied regularly
Monitoring Continuous monitoring for security threats

Your Responsibility

5. Your Privacy Rights

Access Your Data

You have the right to access your personal data at any time through your account settings or by contacting us.

Correct Your Data

You can update or correct your information through the app or by contacting us.

Delete Your Account

You can request deletion of your account and associated data by contacting our support team. Some information may be retained for legal or business purposes even after deletion.

Data Portability

You can request a copy of your personal data in a portable format.

Withdraw Consent

You can withdraw your consent for data processing at any time, though this may limit your ability to use certain features.

Right to Object

You have the right to object to certain types of data processing.

6. Data Retention

Active Accounts

We retain your personal information as long as your account is active or as needed to provide you services.

Deleted Accounts

After account deletion, personal data is removed within 3 days. Some data may be retained for legal compliance.

Order History

Order information is retained for 3 years for legal and accounting purposes, or longer if required by law.

Guest Orders

Guest order information stored on your device is retained until you manually delete it, the app is uninstalled, or device storage is cleared.

7. Cookies and Tracking

What We Use

We use local storage and similar technologies to:

Your Control

You can manage storage preferences through your device settings, though this may affect app functionality.

8. Children's Privacy

FixitPS is not intended for use by individuals under 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Services

Email Services

We use email services (such as PHPMailer) for sending order confirmations, account verification, and password reset emails. These services process your email address according to their privacy policies.

Analytics

If we implement analytics services in the future, we will update this policy and notify users accordingly.

Payment Processing

If payment processing is added, third-party payment processors will handle payment information according to their privacy policies and PCI-DSS standards.

10. Seller-Specific Terms

Data Collection for Sellers

Shop license images are collected exclusively for verification and account authentication purposes.

Data Usage

Your information is used exclusively within the FixitPS application for account verification, seller authentication, store management, and order processing.

Public Visibility

Your store name and product information will be visible to customers. You can control what information is displayed in your public profile. Customer reviews and ratings may be associated with your store.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

12. Policy Updates

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or new features.

How We Notify You

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact Information

Email (Privacy Inquiries) fixitpalestine@gmail.com
Email (Support) fixitpalestine@gmail.com
Email (General) fixitpalestine@gmail.com
Phone +972 566 799 666
Response Time We respond to privacy-related inquiries within 14 business days

14. Compliance

This Privacy Policy complies with:

15. Your Consent

By using FixitPS, you consent to:

This Privacy Policy
Our collection, use, and sharing of your information as described
Transfer of your information to our servers and service providers
Legal Notice: This privacy policy is a legal document designed to comply with privacy laws and regulations. For specific legal advice or concerns, we recommend consulting with a qualified legal professional.